Customer Care
Exchanges Only — No Refunds
Thoughtful service starts with honest information.
No refunds
Please note that we do not offer refunds once an order has been placed.
When we offer an exchange
- The item is defective or damaged upon arrival
- You received the wrong item, size, or variant
To be eligible for an exchange
- You must contact us within 3 days of receiving your order
- The item must be unused, in its original packaging, and in resaleable condition
How exchanges work
Email us via our contact page with your order number and photos of the issue. Once your exchange request is approved, we’ll provide return details and ship the replacement once the returned item is received.